09:30 WE KNOW WHERE YOU LIVE!
A head teacher is physically attacked. Why are people resistant? Types of aggression. How do we work with resistant families? Sources of knowledge - what works and what doesn’t.

THE NEW DAD
Social worker Patti finds the new dad intimidating. Working with violent partners. Losing the child focus. Approaches that work.

FAST ASLEEP
Anne finds the boundaries of trust and confidentiality are often blurred. How do we define the boundaries of professionalism and geniality? What does confidentiality mean? The dual role of the professional.

11:00 BREAK

PART TWO – SUPPORT MECHANISMS.

11:20 Supervision and management support. The Care Plan. Identifying what does and doesn’t work with resistant families and how support mechanisms can help.

THE RUBBER PLANT
Carole is intelligent, sharp as razors and extremely non-compliant. When she is not verbally aggressive, she is critical – and when her mouth takes a rest you can be sure that the fierce boxer dog will fill any gaps.
The impact of hostility on workers. Effective supervision/team support. Risk assessment.

12:30 LUNCH

PART THREE – DIRECT PRACTICE.

13:15 Let’s practice what we preach - direct practice with resistant families. An individual’s perspective.

MORE OF A FATHER
Steve has just returned from prison. He thinks there will have to be some changes.
A twenty-minute scenario followed by a workshop that offers groups the opportunity to work with Steve using some techniques for resistant or ‘involuntary’ clients.

14:45 WORKING TEA BREAK

SOLUTIONS AND RECOMMENDATIONS.
Groups are invited to offer solutions that may improve the situation locally.

16:00 – CLOSE